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Terms and Conditions and Site Rules

Errors and omissions excepted (E&OE). We reserve the right to amend these terms at any point.

Booking

All tickets are subject to a 4% +VAT booking and delivery fee from our ticket provider (charged at booking stage).

Cancellation

For a full refund, cancel at least 7 days before the festival is scheduled to start.

Official Carer ID

At the gate the stewards will ask to see either of the following, please just bring ONE along with you:

  • – Carer’s Card
  • – Credibility’s Access Card
  • – Carers’ Discount Card
  • – Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
  • – Attendance Allowance or Carer’s Allowance letter of award
  • – Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded
  • – Incapacity Benefit or Employment and Support Allowance (ESA)
  • – A valid Blue Badge
  • – In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
  • – A local authority registration document which is local to the attraction where it is being submitted
  • – A recognised Assistance Dog ID Card

 

Camping

  • – In order to camp at The Great Northern Food & Drink Festival, both a camping/glamping option and weekend tickets must be purchased together.
  • – 3 nights at your allocated pitch. Campsite opens on Friday 19th August 2022 with Friday check-in closing at 7pm, then re-opening at 8am Saturday 20th August. The campsite will close and campers & glampers to vacate by 12pm on Monday 22nd August 2022.
  • – Strictly no parking next to tents to ensure camper safety.
  • – No BBQs, fire pits or campfires of any kind are permitted.
  • – Well Behaved Dogs Welcome – when you are camping using your own equipment, but not when staying in the glamping tents. We ask that they’re kept tethered at your pitch or inside when you’re at camp, and when you’re at the festival they’re on a lead and not permitted within the demo and artisan tents.
  • – Tent pitch – an allocated grass space in our camping area measuring up to 6m x 5m for up to 1 tent. Strictly 1 family per pitch.
  • – Campervan / caravan / live-in vehicle pitch only – an allocated 8m x 6m grass space in a designated area for up to 1 camper vehicle. Strictly 1 family per pitch.
  • – Campervan / caravan / live-in vehicle pitch & electric hook-up – an allocated 8m x 6m grass space in a designated area for up to 1 camper vehicle. Access to a 16amp blue ceeform socket. Strictly 1 family per pitch.
  • – Please remove any personal belongings, rubbish, decorations / balloons etc. before your departure from the festival.

 

Glamping

  • – In order to camp at The Great Northern Food & Drink Festival, both a camping/glamping option and weekend tickets must be purchased together.
  • – 3 nights in your allocated glamping tent. Campsite opens on Friday 19th August 2022 with Friday check-in closing at 7pm, then re-opening at 8am Saturday 20th August. The campsite will close and campers & glampers to vacate by 12pm on Monday 22nd August 2022.
  • – Strictly no parking next to tents to ensure camper safety.
  • – No BBQs, fire pits or campfires of any kind are permitted.
  • – Glamping requires a £70 security/damage deposit (charged at booking stage)
  • – The security deposit covers damage, breakages, loss or extra cleaning that may be required. This will be returned within 11 days of departure from the festival, minus deductions if applicable, which will be itemised.
  • – No cooking or use of gas appliances of any kind should be used inside the Company’s tents. There should be no naked flames inside or near any tents.
  • – No animals are allowed inside the Company’s tents, without the previous consent in writing of the Company.
  • – Smoking is NOT permitted, in or around the tents. Smoke damage is very difficult for us to fix. If evidence of smoking is found inside the tents, this will result in your full security deposit being retained.
  • – Dog pee on the tent canvas should be rinsed immediately with water only. As goes for any other form of urine or vomit etc. Please do not use any other products as this can stain the canvas. Please be vigilant where animals are around the tents. If urine is found, £25 per “patch” will be retained/charged. If urine or vomit are found inside the tents then the full security deposit will be retained.
  • – Please remove shoes & keep them on the door matt provided with the tents. 
  • – Whilst we understand that accidents happen, excessive foot prints / mud or other mess on the rugs or inside the tents will require external cleaning & therefore we will have to charge hirers accordingly and retain from your security deposit.
  • – Please remove any personal belongings, rubbish, decorations / balloons etc. before your departure from the festival.